Self-Service Management — You're in Control
Key Takeaways
| Metric | Detail |
|---|---|
| Product & pricing updates | Change names, prices, images, and availability yourself — instant push to all kiosks |
| Idle screen media | Upload your own photos and videos for the kiosk idle screen — brand it your way |
| Unlimited manager accounts | Create as many admin accounts as you need — free, no per-seat fees, ever |
| Remote operations | Open doors, process refunds, and send SMS to customers — all from your browser |
| All self-service | No vendor calls, no support tickets, no waiting. You control everything. |
You Run Your Kiosks. We Stay Out of Your Way.
Most kiosk vendors lock you into their support queue. Want to change a price? Submit a ticket. Want to update the idle screen? Email them the image and wait. Need to add a new staff member to the dashboard? That’ll be an extra seat license fee.
Dark Pro Shops is built on a different philosophy: the dashboard is yours, not ours. Every operational change — products, pricing, machine branding, user accounts — is a few clicks away. No vendor involvement. No waiting. No extra fees.
1. Products & Pricing: Update Everything Yourself
Your product catalogue is never static. New equipment arrives. Seasonal price changes happen. You need to adjust — and you need it done now, not in 48 hours.
What You Can Change — In Real Time, No Coding Required
- Product name — Rename anything to match your venue’s terminology
- Product image — Upload a PNG (up to 2000×2000px), visible on the kiosk screen instantly
- Price — Change pricing in your local currency (AUD, NZD, or any configured currency)
- Lease duration limit — Set how long an item can be rented before notification
- For Sale toggle — Switch any product between rental-only and direct sale mode
- Stackable toggle — Allow multiple identical items in one locker cell (for balls, grips, etc.)
- Per-machine assignment — Choose which products appear on which kiosk. Golf course ≠ tennis centre.
| What You Want to Do | Other Kiosk Vendors | Dark Pro Shops |
|---|---|---|
| Change a product price | Submit support ticket, wait 1-3 days | Log in, edit, save — live in seconds |
| Add a new product | Email vendor, wait for setup | Create it yourself, assign to any kiosk |
| Switch item from rental to sale | Vendor reconfiguration fee | Toggle one checkbox |
| Different products per venue | Separate accounts, separate fees | One dashboard, per-machine toggling |
| Seasonal pricing (summer/winter rates) | Multiple support tickets | Change it whenever you want |
Virtual Products Too
The same self-service applies to virtual products — green fees, court bookings, memberships, lessons. Create categories, define variants, set prices, upload images, and assign to any machine. All from your dashboard. No vendor involvement needed.
Learn About Virtual Products →
2. Idle Screen Media: Brand Your Kiosks Your Way
Your kiosk is sitting in your venue, with your customers, representing your brand. Shouldn’t the idle screen show your content?
What You Can Upload
- Idle screen image — PNG format, up to 2000×2000px. Your logo, your promotions, your venue photos.
- Idle screen video — MP4 format, up to 50MB. Loops automatically on the kiosk screen (Android kiosks). Perfect for promotional videos, facility tours, or sponsorship ads.
- Update anytime — Upload a new image or video in seconds. Changes push to the kiosk immediately.
Real-World Use Cases
- Venue branding — Show your facility’s courts, pool, or gym on the idle screen
- Promotional content — Advertise upcoming tournaments, membership deals, or new equipment
- Sponsorship revenue — Sell idle screen ad space to local businesses. Upload their ads yourself, rotate as needed
- Seasonal messaging — “Summer membership special” in December, “Winter indoor league” in June
- Operational announcements — “New padel courts now open” or “Pro shop hours this weekend”
No other kiosk vendor lets you control the idle screen yourself. Most ship with a static manufacturer logo that you’re stuck with forever. Others require you to email them media files and wait for a firmware update. Dark Pro Shops gives you direct upload access — change it as often as you want.
3. Unlimited Manager Accounts — Free, Forever
Your venue has staff. Your staff need dashboard access. Why should that cost extra?
| Capability | Other Kiosk Vendors | Dark Pro Shops |
|---|---|---|
| Create admin accounts | Per-seat fee (typically $15-50/month each) | Free — unlimited |
| Remove accounts (staff left) | Submit ticket or keep paying | One click to remove |
| Enable/disable accounts | Often requires vendor | You control it |
| Reset forgotten passwords | Vendor support ticket | You reset from dashboard |
| See who logged in when | Usually not available | Last login timestamp for every user |
How It Works
Manager Account Management — Trivial
- Add a user — Enter their email and name. They get an invitation email to set their password.
- View all users — See every account in your organisation: email, name, status, creation date, last login time.
- Enable or disable — Staff on leave? Disable their account temporarily. They come back? Re-enable with one click.
- Reset passwords — Someone forgot their password? Reset it from the dashboard — they get a temporary password or reset email instantly.
- Remove users — Employee leaves? One click removes their access permanently. No lingering accounts, no security risk.
No Hidden Limits
- No per-seat fees — Create 1 account or 100. Same price: AUD 0.
- No tier restrictions — Every account gets full dashboard access. No “basic vs premium” user tiers to upsell you on.
- No vendor involvement — We don’t need to approve your users. We don’t even need to know who they are. It’s your organisation, your team, your control.
- Full audit visibility — See when every user last logged in. Know who’s active and who hasn’t checked the dashboard in months.
This matters operationally. A busy sports venue might have:
- The general manager who checks revenue daily
- The pro shop attendant who manages inventory and inspects returns
- The maintenance person who monitors uptime and door status
- The bookkeeper who exports CSV data for accounting
- The marketing person who updates idle screen media
With other vendors, that’s 5 × $15-50/month = AUD 75-250/month just for logins. With Dark Pro Shops: AUD 0.
4. Remote Operations: Run Your Kiosks From Anywhere
Self-service isn’t just about configuration — it’s about taking action. When a customer is stuck, when a refund is needed, or when you need to reach a customer directly, you shouldn’t need a vendor to do it for you.
Remote Door Open — Help Customers Instantly
A customer’s locker door won’t open. Their phone died and they can’t receive the PIN. The door sensor shows closed but they swear they returned the item.
With other vendors, this is a support call → escalation → waiting game. With Dark Pro Shops, you open the door yourself — from your dashboard, in seconds.
How Remote Door Open Works
- Navigate to any kiosk in your dashboard
- Click the locker cell that needs opening
- Click “Open Door” — confirm
- The door unlocks. The customer gets their equipment.
- No site visit needed — Handle stuck doors from your desk, your phone, or your couch
- Full audit trail — Every door open event is timestamped and logged, whether opened by customer PIN, remote command, or physical key
- Door status sync — Force the kiosk to report current door states immediately if you suspect a mismatch
Remote Refund — Make It Right, Right Now
Customer double-charged? Wrong product selected? Rental return didn’t process correctly? Process the refund yourself — no vendor ticket, no waiting for accounting to approve.
How Remote Refund Works
- Go to the Leases page in your dashboard
- Find the order — search by customer phone, date, or amount
- Click “Refund”
- Add a refund note (for your records)
- Confirm — refund processed
- Add a refund note — Document why the refund was issued. Visible in the order history permanently.
- Full refund status visible — See who refunded it, when, and the note they left
- Nayax capture-aware — For card payments, the system handles the capture/void flow properly
Send SMS to Customers — Direct Communication
Need to tell a customer their rental is overdue? Their reserved item is ready? The venue is closing early? Send them an SMS directly from their customer profile — no switching to a separate messaging tool.
How Customer SMS Works
- Go to the Customers page — search by phone number
- Click their mobile number to open the action menu
- Select “Send SMS”
- Type your message (up to 1,600 characters)
- Send — delivered to their phone immediately
- Up to 1,600 characters — 10 SMS segments. Plenty for most messages.
- Character counter — Shows how many segments your message will use
- Direct from dashboard — No need to copy the number and switch to your phone
Why These Matter
| Scenario | Without Remote Operations | With Dark Pro Shops |
|---|---|---|
| Customer’s door stuck | Call vendor → wait for callback → maybe site visit → 30+ min resolution | Open door from dashboard → 30 seconds |
| Wrong charge on rental | Email vendor → wait days for accounting → customer frustrated | Refund from dashboard → 60 seconds |
| Overdue racket reminder | Call customer manually → play phone tag | Send SMS from dashboard → done in 30 seconds |
| Door status mismatch | Hope it resolves itself or send someone to check | Sync door status remotely → verify instantly |
Remote operations turn your dashboard from a monitoring tool into a control centre. You don’t just watch your kiosks — you run them.
Beyond Config: Everything Else You Control
The self-service philosophy extends to every corner of the dashboard:
| What You Control | How |
|---|---|
| Machine name & PIN | Rename kiosks, change access PINs — instant |
| Contact number | Update the phone number displayed on each kiosk screen |
| Notification emails | Add/remove email addresses that receive alerts (sales, lease expiry, door left open) |
| Sales-only mode | Toggle between full rental mode and simplified purchase-only mode per machine |
| Payment settings | Configure Nayax payment terminal settings for each kiosk |
| API tokens | Create, manage, and revoke read-only API tokens for AI assistants and integrations |
| Organisation info | Update your venue name, currency settings, and business details |
| CSV data export | Download revenue, order, and transaction data — filtered by date, machine, product |
The Philosophy: Why Self-Service Matters
We build kiosks for independent venue operators, not franchise chains with centralised IT departments. You know your customers better than we do. You know when to run a promotion, when to adjust prices, and who on your team needs dashboard access.
What Self-Service Means for You
| Other Vendors | Dark Pro Shops | |
|---|---|---|
| Speed | Days to weeks for simple changes | Seconds — you do it yourself |
| Cost | Per-change fees, per-seat licensing, support retainers | AUD 0 beyond the $1/rental fee |
| Agency | You’re dependent on vendor availability | You’re autonomous — 24/7/365 |
| Branding | Static manufacturer screen | Your venue, your content, your brand |
| Team management | Vendor-mediated account changes | You manage your own team, instantly |
| Remote control | Call vendor to open a door or process a refund | Open doors, refund orders, send SMS — from your browser |
Your competitors’ kiosks lock you into their support queue. Yours gives you the keys.